Are you taking your own wheelchair with you or are you on crutches? We will do our best to make sure you have a problem-free flight! If you are travelling with a wheelchair, make sure to be at the airport at least 2 hours before the departure of your flight. This is because you will be allowed to board first.
You can let us know that you are travelling with a wheelchair up to 48 hours before the departure of your flight. This gives us enough time to inform the airport and our crew on board. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre.
Is your wheelchair heavier than 23 kg and/or higher than 86 cm? Please contact our Service Centre directly after making your booking. They can check to see if your wheelchair can still go on board.
For safety reasons, you are not allowed to sit next to an emergency exit if you are travelling with a wheelchair or on crutches. Do you use a wheelchair? Unfortunately, you are unable to reserve a seat in advance. We will make sure you receive the most suitable seat on board. Please note: we do not have an on-board wheelchair on our aircraft. Read more about assistance on board.
Once you arrive at your destination, there may not be a gangway at the airport. In this case, an airstair is used instead. Are you unable to walk up and down stairs? Let us know beforehand. We will make sure you get on and off the plane.
If you are on crutches, you do not need to inform us of this beforehand. An exception to this is if you require assistance at the airport because, for example, you are unable to walk up and down stairs. You can take your crutches with you on board free of charge. Simply place them in the overhead luggage compartment.