Are you taking your own wheelchair with you or are you on crutches? We will do our best to make sure you have a problem-free flight!
If you have mobility issues and require assistance at the airport, then you can apply for assistance up to 48 hours before departure. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre. Also indicate what you can and cannot do so we can take that into account.
We differentiate between three forms of immobility:
In all cases, it is important that you are at the airport at least 2 hours before departure of your flight.
It is possible that there may not be a gangway from the airplane to the gate at your destination. In this case, an airstair is used instead. Are you unable to walk up and down stairs? Let us know beforehand. We will make sure you get on and off the plane.
You can let us know that you are travelling with a wheelchair or scoot mobile up to 48 hours before the departure of your flight. This gives us enough time to arrange transport and any assistance. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre.
Is your wheelchair heavier than 23 kg and/or higher than 86 cm? Please contact our Service Centre directly after making your booking. They can check to see if your wheelchair can still go on board.
Conditions for transporting a dry (leak-proof) battery:
You are personally responsible for preparing your wheelchair/scoot mobile for travel. So, do consider the time you will need to do that.
If you cannot disconnect the dry battery, there must be a main switch or master switch that is in the off position or there must be a control unit that you can disconnect.
Conditions for transporting a wet (non-leak-proof) battery:
When you are unable to walk and need to be lifted into your seat, then unfortunately, you are unable to reserve a seat in advance. We will ensure that you are allocated the most suitable seat.
For safety reasons, you are not allowed to sit next to an emergency exit if you are travelling with a wheelchair or have limited mobility.
Please note: We do not have an on-board wheelchair on our aircraft. Read more about assistance on board. assistance on board.