Flying with a wheelchair or crutches

Are you taking your own wheelchair with you or are you on crutches? We will do our best to make sure you have a problem-free flight!

Notification of assistance at the airport

If you have mobility issues and require assistance at the airport, then you can apply for assistance up to 48 hours before departure. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre. Also indicate what you can and cannot do so we can take that into account.

We differentiate between three forms of immobility:

  1. Passengers who are able to walk short distances and use stairs independently;
  2. Passengers who are able to walk short distances but who are unable to use stairs independently;
  3. Passengers who are completely immobile and need to be lifted into their seat.

In all cases, it is important that you are at the airport at least 2 hours before departure of your flight.

Flying with crutches

If you are on crutches, but do not require assistance at the airport and you are able to use stairs, then you do not need to notify us in advance. You can take your crutches with you on board free of charge. Simply place them in the overhead luggage compartment.

Departure and arrival at the airport

It is possible that there may not be a gangway from the airplane to the gate at your destination. In this case, an airstair is used instead. Are you unable to walk up and down stairs? Let us know beforehand. We will make sure you get on and off the plane.

How do I notify you that I want to travel with a wheelchair or scoot mobile?

You can let us know that you are travelling with a wheelchair or scoot mobile up to 48 hours before the departure of your flight. This gives us enough time to arrange transport and any assistance. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre.

Is your wheelchair heavier than 23 kg and/or higher than 86 cm? Please contact our Service Centre directly after making your booking. They can check to see if your wheelchair can still go on board.

What can you expect at the airport?

  • You can use your own wheelchair up to the check-in desk. From there your wheelchair will be transported as hold luggage.
  • If you have requested assistance in advance, the airport staff will ensure you have the right assistance to and from the airplane.
  • You are personally responsible for preparing your wheelchair for travel. Make sure all loose wheelchair parts (such as a battery) are disconnected before you check in for your flight. At airports we do not have tools to disassemble your wheelchair. Tip: bring something with you, such as tie wraps, so you can attach the loose parts to your wheelchair.
  • After the flight, the airport staff will help you to the arrivals hall. There, you can collect your wheelchair from the ‘odd size’ baggage carousel.

How will my wheelchair be transported?

Wheeled walker
If you are travelling with a wheeled walker, you must notify us of this at least 48 hours in advance. You can take your wheeled walker up to the airplane. Just before boarding, the wheeled walker will be put in the hold for transport. On arrival, the airport staff will help you to the baggage carousel. There, you can collect your wheeled walker from the baggage carousel.
Wheelchairs without a battery
Your wheelchair is checked in at the check-in desk and transported as hold luggage.
Electric wheelchairs (with battery) and scoot mobiles
You can take a wheelchair or scoot mobile with a dry or wet battery on our planes. Mention this when booking or via My Transavia. Your wheelchair or scoot mobile can only be transported upright if it measures a maximum of 86 cm.

Conditions for transporting a dry (leak-proof) battery:

You are personally responsible for preparing your wheelchair/scoot mobile for travel. So, do consider the time you will need to do that.

  • Disconnect and attach the battery securely to the wheelchair or scoot mobile;
  • Prevent a short circuit by insulating the poles with tape;
  • You do not need packaging for the battery.

If you cannot disconnect the dry battery, there must be a main switch or master switch that is in the off position or there must be a control unit that you can disconnect.

Conditions for transporting a wet (non-leak-proof) battery:

  • Your wheelchair/scoot mobile and battery are transported upright (max. 86 cm high);
  • Disconnect the battery and attach it securely to the wheelchair/scoot mobile;
  • Prevent a short circuit by insulating the poles with tape;
  • Is your wheelchair/scoot mobile higher than 86 cm? Then we will need to transport your wheelchair/scoot mobile on its side. Remove the battery and ensure it is transported in heavy-duty packaging.
Conditions for battery packaging:
  • The packaging must be leak-proof and resistant to battery acid;
  • The battery must be protected from damage when being placed in the hold;
  • Prevent a short circuit by insulating the poles with tape;
  • The battery is secured upright in the packaging;
  • The battery is surrounded by sufficient absorbent material that can absorb all contents if necessary;
  • The packaging states the following: BATTERIES, WET, WITH WHEELCHAIR and has the danger label: CORROSIVE and arrow labels.

Seat on board

When you are unable to walk and need to be lifted into your seat, then unfortunately, you are unable to reserve a seat in advance. We will ensure that you are allocated the most suitable seat.

For safety reasons, you are not allowed to sit next to an emergency exit if you are travelling with a wheelchair or have limited mobility.

Please note: We do not have an on-board wheelchair on our aircraft. Read more about assistance on board. assistance on board.