Flying when deaf or blind

We will do our best to make sure you have a problem-free flight! You can find more information on this page.

Notification of deaf or blind passenger

It is important for us to know whether a passenger is deaf or hard of hearing, visually impaired or blind. We can then take this into account during the flight. Will you be flying together with a deaf or blind passenger or are you deaf or blind yourself? You can inform us of this up to 48 hours before the departure of your flight. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre.

At the airport and on board

Make sure to be at the airport 2 hours before the departure of your flight if you require assistance.

Report to the gate 30 minutes before departure, then our cabin crew has enough time to explain the safety instructions and you have time to ask any questions you might have

Assistance dog

Taking an assistance dog on your trip? You may take your assistance dog free of charge on our flights. You can inform us that you are taking an assistance dog up to 48 hours before the departure of your flight. You can find more information on this on the flying with an assistance dog page.