If you are deaf or blind, you can expect a comfortable flight and proper assistance from us.
It is important for us to know whether a passenger is deaf or blind. We can then take this into account during the flight. Will you be flying together with a deaf or blind passenger or are you deaf or blind yourself? You can inform us of this up to 48 hours before the departure of your flight. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre.
Make sure to be at the airport at least 2 hours before the departure of your flight. This gives our cabin crew enough time to explain all the safety instructions to you and for you to ask any questions. Do you require the assistance of an assistance dog? No problem! You can find more information on this on the flying with an assistance dog page.