Flight cancellation

We do our utmost to see you reach your destination. Despite our best efforts, it’s possible that your flight may be cancelled. Naturally, this is an unpleasant experience. In such cases, you can rebook your ticket or request a refund. The rules for such an event are set out in European Regulation 261/2004. Below, we will explain in greater detail what your options are if we have cancelled your flight.

My flight was cancelled. What are my options?

  • You opt for a refund
    If you opt for a refund, you will receive the full amount you paid for the flight within 7 days. Obviously, this only applies to the flight that was cancelled. This also means you can no longer use that ticket.

  • You opt for the next available flight
    You can opt to be rebooked onto the next available and comparable Transavia flight.

  • You opt for a flight on a different date
    You can also decide to be rebooked onto a different, comparable Transavia flight on a later date of your choice.

In the event your flight is cancelled, you will receive an e-mail explaining these options. If the flight is cancelled on the day it was scheduled to depart, you can go to the Service Desk at the airport or contact our Service Centre.

Financial compensation

We sometimes have to cancel a flight due to ‘extraordinary circumstances’. These are circumstances over which we have no control. Examples of extraordinary circumstances are labour strikes, adverse weather conditions, security-related issues and unexpected flight safety issues. If we cancel your flight for reasons other than circumstances beyond our control, you are entitled to financial compensation unless:

  • We inform you of your flight cancellation at least 2 weeks before the originally scheduled departure time.
  • We inform you of the cancellation of your flight between 2 weeks and 7 days before the originally scheduled departure time and the new departure time is no earlier than 2 hours before the scheduled departure time and the new arrival time is no more than 4 hours after the original arrival time.
  • We inform you of the cancellation of your flight within 7 days before the originally scheduled departure time and the new departure time is no earlier than 1 hour before the scheduled departure time and the new arrival time is no more than 2 hours after the original arrival time.

The compensation amount depends on the length of the flight.

  • €250
    For flights shorter than 1500 km
  • €400
    for flights within the EU, longer than 1500 km
  • €400
    for other flights between 1500 and 3500 km
  • €600
    for flights longer than 3,500 km

If we have offered you an alternate flight, we are entitled to decrease the compensation by half. A condition for this is that the difference between the arrival time of the new flight and the scheduled arrival time of the original flight does not exceed the number of hours stated below:

  • Flights up to 1500 km:
    Scheduled arrival does not differ by more than two hours
  • Flights between 1500 and 3500 km:
    Scheduled arrival does not differ by more than three hours
  • Flights longer than 3500 km:
    Scheduled arrival does not differ by more than four hours

What kind of compensation am I entitled to if my flight is cancelled?

If your flight is cancelled and you opt to allow us to rebook you on another flight, you are entitled to extra care. What this care entails will depend on the length of the delay you encounter due to the cancellation. In such cases, you are entitled to the following care: 

  • Meals and/or refreshments in proportion to the length of the delay
  • Two short phone calls of no more than two minutes per call or (if available) two e-mail messages
  • If it is necessary for you to stay one or more nights extra at your destination, we will arrange an accommodation and transport to/from the airport and your accommodation.

Please report to the handling staff at the airport. You can also contact our Service Centre.

My flight booked through a travel agent is being cancelled

If so, the conditions described above apply to you as well, except that you need to direct the request for a refund of your ticket to your travel organisation.

Who should I contact with questions about my cancelled flight?

Did you not find an answer to your question in the information above? If not, you can contact us using the online contact form or by calling our Service Centre.