Damaged luggage

Did your bag come off the baggage carousel damaged? This is never the intention. However, it is virtually impossible to prevent minor damage to luggage. Small scratches and dents can easily occur when loading and unloading your luggage. We do not offer compensation for this.

My luggage is badly damaged, what should I do?

If the damage is extensive, go to one of the service desks immediately on arrival at the airport. You will be given a form to fill out with all the details. You will need this information to request compensation, if applicable.

How do I request compensation for damaged luggage?

Our liability is limited, so if your luggage is damaged, we recommend that you contact your insurance company. Most insurance policies cover this loss based on the value of your possessions. If you don’t have travel insurance, you can request compensation from us. You do this by using our online form.