Booking cancellation

We realise that travel plans can change. If it is no longer possible to rebook your ticket, you can opt to cancel your entire booking.

How do I cancel my booking?

You can cancel your booking using the online contact form or by calling our Service Centre. If you did not book directly with Transavia but, for example, with a travel agency, you must contact them to cancel.

How much do I get refunded with a cancellation?

We do not reimburse the cost of tickets. You can contact your insurance company. In some cases, you can get a refund through your cancellation insurance.

You can, however, claim a refund from us of the taxes you paid. You can indicate that when you cancel your booking using the online contact form or by calling our Service Centre. We charge a €10 administration fee for this. It is possible to claim a refund of taxes paid up to 3 months after the departure date of your flight.

How can I request a no-show statement?

If you claim a refund of your ticket from your insurance, then you may be asked for a ‘no show statement’. This is a statement confirming that you did not take the flight. You can apply for a no show statement through My Transavia:

  1. Go to My Transavia 
  2. On the first page, select ‘No show statement’
  3. Click on ‘Continue’
  4. Enter the required details and click on ‘Download’
  5. The document will be downloaded automatically