We realise that travel plans can change. If it is no longer possible to rebook your ticket, you can opt to cancel your entire booking.
We do not reimburse the cost of tickets. You can contact your insurance company. In some cases, you can get a refund through your cancellation insurance.
You can, however, claim a refund from us of the taxes you paid. You can indicate that when you cancel your booking using the online contact form or by calling our Service Centre. We charge a €10 administration fee for this. It is possible to claim a refund of taxes paid up to 3 months after the departure date of your flight.
If you claim a refund of your ticket from your insurance, then you may be asked for a ‘no show statement’. This is a statement confirming that you did not take the flight. You can apply for a no show statement through My Transavia: