Two weeks ago, Transavia conducted a survey into the user-friendliness of the Partner Portal. A total of 30% of all users of the portal completed the questionnaire. We really appreciate it! We’d now like to provide some feedback on the results.
The user-friendliness of the Partner Portal received an average rating of 8 out of 10. A great score! This shows that you are generally very satisfied with the booking flow, possibility to place a booking on hold and booking history functionality.
All the same, respondents indicated a number of aspects that could be improved. These included the website speed, booking confirmation, changes to on-hold bookings and extending the on-hold period.
A total of 70% of respondents said they were interested in a communication platform. Due to this high level of interest, we immediately implemented this functionality into the Partner Portal. Transavia news and developments will now be shared via this platform.
It has also become clear that the possibility to view the booking history is almost never used. This functionality is located under the ‘Bookings’ tab and is very convenient for obtaining a complete overview of the number of bookings made.
We would like to thank you once again for taking the time to complete the questionnaire. Your feedback is greatly appreciated and provides us with input for making the Partner Portal even more user-friendly.